/* =========================================================
   智慧客服「夾夾」樣式
   配色延伸自網站主視覺（海洋藍）
   ========================================================= */
.jiajia {
    --jiajia-primary: #2878b9;
    --jiajia-primary-dark: #234b75;
    --jiajia-accent: #4dd0e1;
    --jiajia-bg: #f0f8ff;
    --jiajia-bubble-bot: #ffffff;
    --jiajia-bubble-user: #4c7ec9;
    --jiajia-text: #2c2c2c;
    --jiajia-radius: 18px;
    font-family: "Microsoft JhengHei", "Noto Sans TC", system-ui, sans-serif;
}

/* ---------- 側邊浮動按鈕（無外框，純 icon） ---------- */
.jiajia__launcher {
    position: fixed;
    right: 18px;
    bottom: 40%; /* 在「回頂端」按鈕之上，避免重疊 */
    z-index: 1040;
    display: flex;
    flex-direction: column;
    align-items: center;
    gap: 2px;
    padding: 0;
    border: none;
    background: transparent;
    cursor: pointer;
    transition: transform 0.25s ease;
}

.jiajia__launcher:hover {
    transform: translateY(-4px) scale(1.04);
}

.jiajia__launcher:focus-visible {
    outline: 3px solid var(--jiajia-accent);
    outline-offset: 4px;
    border-radius: 50%;
}

.jiajia__launcher-icon-wrap {
    position: relative;
    display: block;
    width: 96px;
    height: 96px;
    animation: jiajia-bob 2.6s ease-in-out infinite;
}

.jiajia__launcher-icon {
    width: 100%;
    height: 100%;
    object-fit: contain;
    filter: drop-shadow(0 5px 10px rgba(35, 75, 117, 0.35));
}

.jiajia__launcher-text {
    padding: 2px 10px;
    font-size: 0.75rem;
    font-weight: 700;
    color: #ffffff;
    letter-spacing: 1px;
    background: var(--jiajia-primary);
    border-radius: 999px;
    box-shadow: 0 2px 6px rgba(35, 75, 117, 0.3);
    white-space: nowrap;
}

/* 對話框內的動態「...」，對準 icon 右上方的空白對話框 */
.jiajia__launcher-dots {
    position: absolute;
    left: 74%;
    top: 20%;
    transform: translate(-50%, -50%);
    display: flex;
    gap: 3px;
}

.jiajia__launcher-dots span {
    width: 5px;
    height: 5px;
    border-radius: 50%;
    background: #2878b9;
    opacity: 0.5;
    animation: jiajia-typing 1.2s infinite;
}

.jiajia__launcher-dots span:nth-child(2) {
    animation-delay: 0.2s;
}
.jiajia__launcher-dots span:nth-child(3) {
    animation-delay: 0.4s;
}

@keyframes jiajia-bob {
    0%,
    100% {
        transform: translateY(0);
    }
    50% {
        transform: translateY(-1px);
    }
}

/* 視窗開啟時隱藏浮動按鈕 */
.jiajia.is-open .jiajia__launcher {
    opacity: 0;
    pointer-events: none;
    transform: scale(0.6);
}

/* ---------- 對話視窗 ---------- */
.jiajia__panel {
    position: fixed;
    right: 22px;
    bottom: 24px;
    z-index: 1041;
    display: flex;
    flex-direction: column;
    width: 360px;
    max-width: calc(100vw - 32px);
    height: 600px;
    max-height: calc(100vh - 48px);
    background: var(--jiajia-bg);
    border-radius: var(--jiajia-radius);
    box-shadow: 0 18px 50px rgba(35, 75, 117, 0.35);
    overflow: hidden;
    transform: translateY(24px) scale(0.96);
    opacity: 0;
    visibility: hidden;
    transition:
        transform 0.28s ease,
        opacity 0.28s ease,
        visibility 0.28s;
}

.jiajia.is-open .jiajia__panel {
    transform: translateY(0) scale(1);
    opacity: 1;
    visibility: visible;
}

/* ---------- 全螢幕（置中大視窗）模式 ---------- */
.jiajia__backdrop {
    position: fixed;
    inset: 0;
    z-index: 1041;
    background: rgba(20, 40, 65, 0.45);
    backdrop-filter: blur(2px);
    opacity: 0;
    visibility: hidden;
    transition:
        opacity 0.28s ease,
        visibility 0.28s;
}

.jiajia.is-fullscreen .jiajia__backdrop {
    opacity: 1;
    visibility: visible;
}

/* 置中大視窗：約 90vw×90vh，上限 1100×860 */
.jiajia.is-fullscreen .jiajia__panel {
    right: auto;
    bottom: auto;
    top: 50%;
    left: 50%;
    z-index: 1042;
    width: 90vw;
    max-width: 1100px;
    height: 90vh;
    max-height: 860px;
    transform: translate(-50%, -50%) scale(1);
}

/* 全螢幕時：對話內容、選項、輸入列置中限寬，避免行太長 */
.jiajia.is-fullscreen .jiajia__messages,
.jiajia.is-fullscreen .jiajia__input-bar {
    padding-left: max(16px, calc((100% - 760px) / 2));
    padding-right: max(16px, calc((100% - 760px) / 2));
}

/* 全螢幕時舞台高度固定，避免被拉太高 */
.jiajia.is-fullscreen .jiajia__stage {
    height: 210px;
}

/* 鎖住背景捲動 */
body.jiajia-noscroll {
    overflow: hidden;
}

/* ---------- 主視覺舞台（背景圖 + 夾夾角色） ---------- */
.jiajia__stage {
    position: relative;
    flex: 0 0 auto;
    height: 30%;
    min-height: 150px;
    background-size: cover;
    background-position: center;
    background-repeat: no-repeat;
    /* 允許夾夾下半身延伸到訊息區 */
    overflow: visible;
}

/* 底部漸層，讓舞台自然過渡到訊息區 */
.jiajia__stage::after {
    content: "";
    position: absolute;
    left: 0;
    right: 0;
    bottom: 0;
    height: 38%;
    background: linear-gradient(to bottom, rgba(240, 248, 255, 0) 0%, var(--jiajia-bg) 100%);
    pointer-events: none;
}

/* 夾夾狀態角色：下半身沒入訊息區，營造互動感 */
.jiajia__character {
    position: absolute;
    left: 50%;
    bottom: -24px; /* 往下延伸，讓身體沒入對話框 */
    transform: translateX(-50%);
    height: 132%;
    max-height: 172px;
    width: auto;
    object-fit: contain;
    z-index: 1;
    pointer-events: auto; /* 允許使用者戳一下夾夾 */
    cursor: pointer;
    user-select: none;
    -webkit-user-drag: none;
    transition:
        opacity 0.2s ease,
        transform 0.2s ease;
    filter: drop-shadow(0 6px 6px rgba(35, 75, 117, 0.18));
    /* 下緣淡出，融入訊息區背景 */
    -webkit-mask-image: linear-gradient(to bottom, #000 60%, transparent 90%);
    mask-image: linear-gradient(to bottom, #000 60%, transparent 90%);
}

/* 切換狀態圖片時的淡入動畫 */
.jiajia__character.is-swapping {
    opacity: 0;
    transform: translateX(-50%) translateY(6px) scale(0.94);
}

.jiajia__character:focus-visible {
    outline: 3px solid var(--jiajia-accent);
    outline-offset: 4px;
    border-radius: 24px;
}

.jiajia[data-state="idle"] .jiajia__character.is-pressed {
    animation: jiajia-press 0.18s ease;
}

.jiajia__pop-bubble {
    --jiajia-pop-rotate: 0deg;
    position: absolute;
    left: 50%;
    top: 24%;
    z-index: 3;
    display: inline-flex;
    align-items: center;
    justify-content: center;
    min-width: 48px;
    max-width: min(148px, calc(100% - 28px));
    padding: 8px 13px;
    color: var(--jiajia-primary-dark);
    font-size: 0.95rem;
    font-weight: 900;
    line-height: 1.15;
    letter-spacing: 0;
    text-align: center;
    white-space: nowrap;
    background: #ffffff;
    border: 3px solid var(--jiajia-primary-dark);
    border-radius: 999px;
    box-shadow:
        0 3px 0 rgba(35, 75, 117, 0.22),
        0 8px 16px rgba(35, 75, 117, 0.2);
    pointer-events: none;
    transform: translate(-50%, -50%) rotate(var(--jiajia-pop-rotate)) scale(0.72);
    transform-origin: center bottom;
    animation: jiajia-pop-bubble 1.2s ease forwards;
}

.jiajia__pop-bubble::before,
.jiajia__pop-bubble::after {
    content: "";
    position: absolute;
    bottom: -11px;
    width: 0;
    height: 0;
    border-style: solid;
}

.jiajia__pop-bubble::before {
    border-width: 11px 8px 0 8px;
    border-color: var(--jiajia-primary-dark) transparent transparent transparent;
}

.jiajia__pop-bubble::after {
    bottom: -6px;
    border-width: 7px 5px 0 5px;
    border-color: #ffffff transparent transparent transparent;
}

.jiajia__pop-bubble--left::before,
.jiajia__pop-bubble--left::after {
    left: 16px;
}

.jiajia__pop-bubble--right::before,
.jiajia__pop-bubble--right::after {
    right: 16px;
}

.jiajia__pop-bubble--center::before,
.jiajia__pop-bubble--center::after {
    left: 50%;
    transform: translateX(-50%);
}

@keyframes jiajia-pop-bubble {
    0% {
        opacity: 0;
        transform: translate(-50%, -36%) rotate(var(--jiajia-pop-rotate)) scale(0.55);
    }
    18% {
        opacity: 1;
        transform: translate(-50%, -50%) rotate(var(--jiajia-pop-rotate)) scale(1.08);
    }
    32%,
    78% {
        opacity: 1;
        transform: translate(-50%, -50%) rotate(var(--jiajia-pop-rotate)) scale(1);
    }
    100% {
        opacity: 0;
        transform: translate(-50%, -70%) rotate(var(--jiajia-pop-rotate)) scale(0.88);
    }
}

/* 依狀態給角色不同動態，強化「正在做事」的感覺 */
.jiajia__character {
    transform-origin: bottom center;
}
.jiajia[data-state="idle"] .jiajia__character {
    animation: jiajia-breathe 3.6s ease-in-out infinite;
}
.jiajia[data-state="thinking"] .jiajia__character {
    animation: jiajia-sway 2s ease-in-out infinite;
}
.jiajia[data-state="replying"] .jiajia__character {
    animation: jiajia-wobble 0.9s ease-in-out infinite;
}
.jiajia[data-state="complete"] .jiajia__character {
    animation: jiajia-nod 0.6s ease;
}
.jiajia[data-state="wobble"] .jiajia__character {
    animation: jiajia-wobble 0.35s ease-in-out 4; /* 快速搖晃 4 次後停止 */
}

@keyframes jiajia-press {
    0% {
        transform: translateX(-50%) scale(1);
    }
    45% {
        transform: translateX(-50%) translateY(4px) scale(0.94, 0.9);
    }
    100% {
        transform: translateX(-50%) scale(1);
    }
}

@keyframes jiajia-breathe {
    0%,
    100% {
        transform: translateX(-50%) scale(1);
    }
    50% {
        transform: translateX(-50%) scale(1.03);
    }
}
@keyframes jiajia-sway {
    0%,
    100% {
        transform: translateX(-50%) rotate(-2.5deg);
    }
    50% {
        transform: translateX(-50%) rotate(2.5deg);
    }
}
@keyframes jiajia-wobble {
    0%,
    100% {
        transform: translateX(-50%) rotate(-3deg) translateY(0);
    }
    25% {
        transform: translateX(-50%) rotate(2deg) translateY(-3px);
    }
    75% {
        transform: translateX(-50%) rotate(-1deg) translateY(-1px);
    }
}
@keyframes jiajia-nod {
    0% {
        transform: translateX(-50%) translateY(0) scale(1);
    }
    40% {
        transform: translateX(-50%) translateY(-8px) scale(1.04);
    }
    100% {
        transform: translateX(-50%) translateY(0) scale(1);
    }
}

/* ---------- 標題列（疊在舞台上方） ---------- */
.jiajia__header {
    position: relative;
    z-index: 2;
    display: flex;
    align-items: center;
    gap: 12px;
    padding: 12px 12px 12px 14px;
    background: linear-gradient(to bottom, rgba(35, 75, 117, 0.55) 0%, rgba(35, 75, 117, 0) 100%);
    color: #ffffff;
    text-shadow: 0 1px 3px rgba(0, 0, 0, 0.35);
}

.jiajia__avatar-wrap {
    flex: 0 0 auto;
    width: 40px;
    height: 40px;
    border-radius: 50%;
    background: rgba(255, 255, 255, 0.95);
    display: flex;
    align-items: center;
    justify-content: center;
    overflow: hidden;
    box-shadow:
        0 0 0 2px rgba(255, 255, 255, 0.85),
        0 2px 6px rgba(0, 0, 0, 0.2);
}

.jiajia__avatar {
    width: 38px;
    height: 38px;
    object-fit: contain;
}

.jiajia__header-info {
    flex: 1 1 auto;
    min-width: 0;
}

.jiajia__title {
    margin: 0;
    font-size: 1rem;
    font-weight: 700;
}

.jiajia__status {
    margin: 4px 0 0;
    font-size: 0.75rem;
    font-weight: 600;
    display: inline-flex;
    align-items: center;
    gap: 6px;
    padding: 2px 10px;
    border-radius: 999px;
    background: rgba(35, 75, 117, 0.55);
    backdrop-filter: blur(2px);
    text-shadow: none;
    transition: background 0.25s ease;
}

.jiajia__status-dot {
    width: 8px;
    height: 8px;
    border-radius: 50%;
    background: #6ee7a8;
    box-shadow: 0 0 0 0 rgba(110, 231, 168, 0.7);
    animation: jiajia-pulse 1.8s infinite;
}

/* 依狀態變色，讓回話狀態一眼可辨 */
.jiajia[data-state="thinking"] .jiajia__status {
    background: rgba(214, 142, 26, 0.85);
}
.jiajia[data-state="thinking"] .jiajia__status-dot {
    background: #ffd479;
    box-shadow: none;
}

.jiajia[data-state="replying"] .jiajia__status {
    background: rgba(40, 120, 185, 0.9);
}
.jiajia[data-state="replying"] .jiajia__status-dot {
    background: #9fd4ff;
    box-shadow: none;
}

.jiajia[data-state="complete"] .jiajia__status {
    background: rgba(30, 140, 80, 0.85);
}
.jiajia[data-state="complete"] .jiajia__status-dot {
    background: #8ff0b4;
    box-shadow: none;
}

@keyframes jiajia-pulse {
    0% {
        box-shadow: 0 0 0 0 rgba(110, 231, 168, 0.6);
    }
    70% {
        box-shadow: 0 0 0 8px rgba(110, 231, 168, 0);
    }
    100% {
        box-shadow: 0 0 0 0 rgba(110, 231, 168, 0);
    }
}

.jiajia__close {
    flex: 0 0 auto;
    width: 34px;
    height: 34px;
    display: flex;
    align-items: center;
    justify-content: center;
    border: none;
    border-radius: 50%;
    /* 深藍底確保白色圖示對比 ≥ 4.5:1，不受背景圖影響（WCAG 1.4.11） */
    background: rgba(35, 75, 117, 0.85);
    color: #ffffff;
    cursor: pointer;
    transition: background 0.2s ease;
}

.jiajia__close:hover {
    background: rgba(35, 75, 117, 0.97);
}
/* 雙環焦點：白環在深底可見、深藍環在淺背景可見（WCAG 2.4.7 / 1.4.11） */
.jiajia__close:focus-visible {
    outline: 2px solid #ffffff;
    outline-offset: 2px;
    box-shadow: 0 0 0 5px rgba(35, 75, 117, 0.95);
}
.jiajia__close svg {
    fill: currentColor;
}

/* 放大 / 縮小（全螢幕切換）按鈕 */
.jiajia__expand {
    flex: 0 0 auto;
    width: 34px;
    height: 34px;
    display: flex;
    align-items: center;
    justify-content: center;
    border: none;
    border-radius: 50%;
    /* 深藍底確保白色圖示對比 ≥ 4.5:1（WCAG 1.4.11） */
    background: rgba(35, 75, 117, 0.85);
    color: #ffffff;
    cursor: pointer;
    transition: background 0.2s ease;
}
.jiajia__expand:hover {
    background: rgba(35, 75, 117, 0.97);
}
.jiajia__expand:focus-visible {
    outline: 2px solid #ffffff;
    outline-offset: 2px;
    box-shadow: 0 0 0 5px rgba(35, 75, 117, 0.95);
}
.jiajia__expand svg {
    fill: currentColor;
}
/* 小視窗顯示「放大」、全螢幕顯示「縮小」 */
.jiajia__icon-collapse {
    display: none;
}
.jiajia.is-fullscreen .jiajia__icon-expand {
    display: none;
}
.jiajia.is-fullscreen .jiajia__icon-collapse {
    display: block;
}

/* 行動版本來就接近全螢幕，隱藏切換鈕避免混淆 */
@media (max-width: 480px) {
    .jiajia__expand {
        display: none;
    }
}

/* 使用說明（ℹ️）按鈕 — 與其他標題列按鈕一致（AA 對比 / 雙環焦點） */
.jiajia__info-btn {
    flex: 0 0 auto;
    width: 34px;
    height: 34px;
    display: flex;
    align-items: center;
    justify-content: center;
    border: none;
    border-radius: 50%;
    background: rgba(35, 75, 117, 0.85);
    color: #ffffff;
    cursor: pointer;
    transition: background 0.2s ease;
}
.jiajia__info-btn:hover {
    background: rgba(35, 75, 117, 0.97);
}
.jiajia__info-btn:focus-visible {
    outline: 2px solid #ffffff;
    outline-offset: 2px;
    box-shadow: 0 0 0 5px rgba(35, 75, 117, 0.95);
}
.jiajia__info-btn svg {
    fill: currentColor;
}

/* ---------- 使用說明 / 免責聲明 覆蓋層 ---------- */
.jiajia__info {
    position: absolute;
    inset: 0;
    z-index: 6;
    display: flex;
    align-items: flex-start;
    justify-content: center;
    padding: 18px;
    overflow-y: auto;
    background: rgba(20, 40, 65, 0.55);
    backdrop-filter: blur(2px);
    opacity: 0;
    visibility: hidden;
    transition:
        opacity 0.25s ease,
        visibility 0.25s;
}
.jiajia.is-info-open .jiajia__info {
    opacity: 1;
    visibility: visible;
}

.jiajia__info-card {
    width: 100%;
    max-width: 560px;
    margin: auto;
    background: #ffffff;
    border-radius: 16px;
    padding: 20px 22px 22px;
    box-shadow: 0 16px 40px rgba(35, 75, 117, 0.3);
    transform: translateY(10px);
    transition: transform 0.25s ease;
}
.jiajia.is-info-open .jiajia__info-card {
    transform: translateY(0);
}

.jiajia__info-title {
    margin: 0 0 12px;
    font-size: 1.05rem;
    font-weight: 700;
    color: var(--jiajia-primary-dark);
    padding-bottom: 8px;
    border-bottom: 2px solid #e3eef9;
}
.jiajia__info-subtitle {
    margin: 18px 0 10px;
    font-size: 0.95rem;
    font-weight: 700;
    color: var(--jiajia-primary-dark);
}
.jiajia__info-list {
    margin: 0;
    padding-left: 20px;
    font-size: 0.85rem;
    line-height: 1.7;
    color: var(--jiajia-text);
}
.jiajia__info-list li {
    margin-bottom: 6px;
}
.jiajia__info-list--note {
    color: #444;
}
.jiajia__info-list--note strong {
    color: #b4571a;
}

.jiajia__info-hide {
    display: flex;
    align-items: center;
    gap: 7px;
    margin-top: 16px;
    font-size: 0.82rem;
    color: #5f6b78;
    cursor: pointer;
    user-select: none;
}
.jiajia__info-hide input {
    width: 16px;
    height: 16px;
    accent-color: var(--jiajia-primary);
    cursor: pointer;
}
.jiajia__info-hide input:focus-visible {
    outline: 2px solid var(--jiajia-accent);
    outline-offset: 2px;
}

.jiajia__info-ok {
    display: block;
    width: 100%;
    margin-top: 12px;
    padding: 11px 16px;
    font-size: 0.9rem;
    font-weight: 700;
    color: #ffffff;
    background: var(--jiajia-primary);
    border: none;
    border-radius: 999px;
    cursor: pointer;
    transition: background 0.2s ease;
}
.jiajia__info-ok:hover {
    background: var(--jiajia-primary-dark);
}
.jiajia__info-ok:focus-visible {
    outline: 2px solid #ffffff;
    outline-offset: 2px;
    box-shadow: 0 0 0 4px rgba(35, 75, 117, 0.6);
}

/* ---------- 每則答案的 👍 / 👎 回饋 ---------- */
/* 回饋列改直向，避免「原因區塊」被擠到按鈕右側 */
.jiajia__fb-row {
    flex-direction: column;
    align-items: flex-start;
    gap: 6px;
    max-width: 92%;
}
.jiajia__fb {
    display: flex;
    align-items: center;
    flex-wrap: wrap;
    gap: 8px;
    margin: 2px 0 0 4px;
    font-size: 0.78rem;
    color: #5f6b78;
}
.jiajia__fb-q {
    margin-right: 2px;
}
.jiajia__fb-btn {
    display: inline-flex;
    align-items: center;
    justify-content: center;
    width: 30px;
    height: 30px;
    border: 1px solid #cfe3f7;
    border-radius: 50%;
    background: #ffffff;
    color: var(--jiajia-primary);
    cursor: pointer;
    transition:
        background 0.2s ease,
        color 0.2s ease,
        border-color 0.2s ease;
}
.jiajia__fb-btn svg {
    width: 16px;
    height: 16px;
    fill: currentColor;
}
.jiajia__fb-btn:hover {
    background: #eaf3fc;
}
.jiajia__fb-btn:focus-visible {
    outline: 2px solid var(--jiajia-accent);
    outline-offset: 2px;
}
.jiajia__fb-btn[aria-pressed="true"] {
    color: #ffffff;
    border-color: var(--jiajia-primary);
    background: var(--jiajia-primary);
}
.jiajia__fb-btn[data-vote="down"][aria-pressed="true"] {
    border-color: #b4571a;
    background: #b4571a;
}
.jiajia__fb-done {
    color: #1e8c50;
    font-weight: 600;
}
/* 倒讚原因（整齊面板，置於回饋列下方） */
.jiajia__fb-reason {
    display: flex;
    flex-wrap: wrap;
    gap: 6px;
    width: 100%;
    box-sizing: border-box;
    margin-top: 2px;
    padding: 10px;
    background: #f3f8fd;
    border: 1px solid #e0ecf8;
    border-radius: 10px;
}
.jiajia__fb-reason-title {
    width: 100%;
    margin-bottom: 2px;
    font-size: 0.78rem;
    color: #5f6b78;
}
.jiajia__fb-chip {
    padding: 5px 11px;
    font-size: 0.78rem;
    color: var(--jiajia-primary-dark);
    background: #ffffff;
    border: 1px solid #cfe3f7;
    border-radius: 999px;
    cursor: pointer;
    transition:
        background 0.2s ease,
        color 0.2s ease;
}
.jiajia__fb-chip:hover,
.jiajia__fb-chip[aria-pressed="true"] {
    background: var(--jiajia-primary);
    color: #ffffff;
}
.jiajia__fb-chip:focus-visible {
    outline: 2px solid var(--jiajia-accent);
    outline-offset: 2px;
}

/* NoMatch / Suggestions 的推薦問題改用引導式流程的卡片輪播
   （.jiajia__options-row--carousel + .jiajia__qcard），樣式見「題目層：左右輪播卡片」。 */

/* 答完後的「返回上一層 / 重新選擇問題」小按鈕 */
.jiajia__more-row {
    max-width: 92%;
    flex-wrap: wrap;
    gap: 8px;
}
.jiajia__more-btn {
    display: inline-flex;
    align-items: center;
    gap: 6px;
    padding: 7px 14px;
    font-size: 0.82rem;
    font-weight: 600;
    color: var(--jiajia-primary-dark);
    background: #ffffff;
    border: 1px solid #cfe3f7;
    border-radius: 999px;
    cursor: pointer;
    transition:
        background 0.2s ease,
        color 0.2s ease,
        border-color 0.2s ease;
}
.jiajia__more-btn svg {
    fill: currentColor;
}
.jiajia__more-btn:hover {
    background: var(--jiajia-primary);
    color: #ffffff;
    border-color: var(--jiajia-primary);
}
.jiajia__more-btn:focus-visible {
    outline: 2px solid var(--jiajia-accent);
    outline-offset: 2px;
}

/* ---------- 結束對話 + 評分 覆蓋層 ---------- */
.jiajia__end {
    position: absolute;
    inset: 0;
    z-index: 7;
    display: flex;
    align-items: center;
    justify-content: center;
    padding: 18px;
    overflow-y: auto;
    background: rgba(20, 40, 65, 0.55);
    backdrop-filter: blur(2px);
    opacity: 0;
    visibility: hidden;
    transition:
        opacity 0.25s ease,
        visibility 0.25s;
}
.jiajia.is-end-open .jiajia__end {
    opacity: 1;
    visibility: visible;
}
.jiajia__end-card {
    width: 100%;
    max-width: 460px;
    margin: auto;
    background: #ffffff;
    border-radius: 16px;
    padding: 22px;
    text-align: center;
    box-shadow: 0 16px 40px rgba(35, 75, 117, 0.3);
    transform: translateY(10px);
    transition: transform 0.25s ease;
}
.jiajia.is-end-open .jiajia__end-card {
    transform: translateY(0);
}
.jiajia__end-title {
    margin: 0 0 6px;
    font-size: 1.1rem;
    font-weight: 700;
    color: var(--jiajia-primary-dark);
}
.jiajia__end-desc {
    margin: 0 0 14px;
    font-size: 0.85rem;
    color: #5f6b78;
}

/* 星等 */
.jiajia__stars {
    display: flex;
    justify-content: center;
    gap: 4px;
    margin-bottom: 14px;
}
.jiajia__star {
    padding: 2px;
    border: none;
    background: none;
    cursor: pointer;
    color: #d4dce5;
    transition:
        color 0.15s ease,
        transform 0.1s ease;
}
.jiajia__star svg {
    fill: currentColor;
    display: block;
}
.jiajia__star:hover {
    transform: scale(1.1);
}
.jiajia__star.is-on {
    color: #f5b301;
}
.jiajia__star:focus-visible {
    outline: 2px solid var(--jiajia-primary);
    outline-offset: 2px;
    border-radius: 6px;
}

.jiajia__end-comment {
    width: 100%;
    box-sizing: border-box;
    padding: 10px 12px;
    font-size: 0.85rem;
    font-family: inherit;
    color: var(--jiajia-text);
    background: var(--jiajia-bg);
    border: 1px solid #d4e4f5;
    border-radius: 12px;
    resize: vertical;
    outline: none;
    transition: border-color 0.2s ease;
}
.jiajia__end-comment:focus {
    border-color: var(--jiajia-primary);
}

.jiajia__end-actions {
    display: flex;
    gap: 10px;
    margin-top: 16px;
}
.jiajia__end-btn {
    flex: 1 1 0;
    padding: 11px 12px;
    font-size: 0.9rem;
    font-weight: 700;
    border-radius: 999px;
    cursor: pointer;
    transition:
        background 0.2s ease,
        color 0.2s ease;
}
.jiajia__end-btn--ghost {
    color: var(--jiajia-primary-dark);
    background: #ffffff;
    border: 1px solid #cfe3f7;
}
.jiajia__end-btn--ghost:hover {
    background: #eaf3fc;
}
.jiajia__end-btn--primary {
    color: #ffffff;
    background: var(--jiajia-primary);
    border: 1px solid var(--jiajia-primary);
}
.jiajia__end-btn--primary:hover {
    background: var(--jiajia-primary-dark);
}
.jiajia__end-btn:focus-visible {
    outline: 2px solid var(--jiajia-primary);
    outline-offset: 2px;
}
.jiajia__end-skip {
    margin-top: 12px;
    padding: 4px 8px;
    font-size: 0.8rem;
    color: #7a8794;
    background: none;
    border: none;
    text-decoration: underline;
    cursor: pointer;
}
.jiajia__end-skip:hover {
    color: var(--jiajia-primary-dark);
}
.jiajia__end-skip:focus-visible {
    outline: 2px solid var(--jiajia-primary);
    outline-offset: 2px;
}

/* ---------- 訊息區 ---------- */
.jiajia__messages {
    flex: 1 1 auto;
    padding: 26px 14px 16px;
    overflow-y: auto;
    display: flex;
    flex-direction: column;
    gap: 12px;
    scroll-behavior: smooth;
}

.jiajia__msg {
    display: flex;
    max-width: 82%;
    animation: jiajia-msg-in 0.28s ease;
}

@keyframes jiajia-msg-in {
    from {
        opacity: 0;
        transform: translateY(8px);
    }
    to {
        opacity: 1;
        transform: translateY(0);
    }
}

.jiajia__msg-bubble {
    padding: 10px 14px;
    font-size: 0.875rem;
    line-height: 1.6;
    border-radius: 16px;
    word-break: break-word;
    white-space: pre-wrap;
}

.jiajia__msg--bot {
    align-self: flex-start;
}

.jiajia__msg--bot .jiajia__msg-bubble {
    background: var(--jiajia-bubble-bot);
    color: var(--jiajia-text);
    border-bottom-left-radius: 4px;
    box-shadow: 0 2px 6px rgba(35, 75, 117, 0.12);
}

.jiajia__msg--user {
    align-self: flex-end;
}

.jiajia__msg--user .jiajia__msg-bubble {
    background: var(--jiajia-bubble-user);
    color: #ffffff;
    border-bottom-right-radius: 4px;
}

/* 「思考中」打字指示器 */
.jiajia__typing .jiajia__msg-bubble {
    display: flex;
    gap: 5px;
    align-items: center;
}

.jiajia__typing-dot {
    width: 7px;
    height: 7px;
    border-radius: 50%;
    background: var(--jiajia-primary);
    opacity: 0.5;
    animation: jiajia-typing 1.2s infinite;
}

.jiajia__typing-dot:nth-child(2) {
    animation-delay: 0.2s;
}
.jiajia__typing-dot:nth-child(3) {
    animation-delay: 0.4s;
}

@keyframes jiajia-typing {
    0%,
    60%,
    100% {
        transform: translateY(0);
        opacity: 0.4;
    }
    30% {
        transform: translateY(-2px);
        opacity: 1;
    }
}

/* ---------- 引導式選項晶片 ---------- */
.jiajia__options-row {
    max-width: 92%;
}

.jiajia__options {
    display: flex;
    flex-direction: column;
    gap: 8px;
    width: 100%;
}

.jiajia__option-btn {
    position: relative;
    text-align: left;
    padding: 10px 14px 10px 28px;
    font-size: 0.85rem;
    line-height: 1.5;
    color: var(--jiajia-primary-dark);
    background: #ffffff;
    border: 1px solid #cfe3f7;
    border-radius: 12px;
    cursor: pointer;
    transition:
        background 0.2s ease,
        color 0.2s ease,
        border-color 0.2s ease,
        transform 0.12s ease;
}

/* 前方箭頭提示可點 */
.jiajia__option-btn::before {
    content: "";
    position: absolute;
    left: 12px;
    top: 50%;
    transform: translateY(-50%);
    width: 0.85em;
    height: 0.85em;
    background-color: var(--jiajia-primary);
    -webkit-mask: url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Cpath d='M9.29 6.71a1 1 0 0 0 0 1.41L13.17 12l-3.88 3.88a1 1 0 1 0 1.42 1.41l4.58-4.58a1 1 0 0 0 0-1.42L10.71 6.7a1 1 0 0 0-1.42 0z'/%3E%3C/svg%3E") no-repeat center/contain;
            mask: url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Cpath d='M9.29 6.71a1 1 0 0 0 0 1.41L13.17 12l-3.88 3.88a1 1 0 1 0 1.42 1.41l4.58-4.58a1 1 0 0 0 0-1.42L10.71 6.7a1 1 0 0 0-1.42 0z'/%3E%3C/svg%3E") no-repeat center/contain;
}

.jiajia__option-btn:hover {
    background: var(--jiajia-primary);
    color: #ffffff;
    border-color: var(--jiajia-primary);
}

.jiajia__option-btn:hover::before {
    color: #ffffff;
}

.jiajia__option-btn:active {
    transform: scale(0.985);
}

.jiajia__option-btn:focus-visible {
    outline: 2px solid var(--jiajia-accent);
    outline-offset: 2px;
}

/* 分類層：2 欄卡片格 */
.jiajia__options--grid {
    display: grid;
    grid-template-columns: 1fr 1fr;
    gap: 8px;
}

.jiajia__option-card {
    display: flex;
    flex-direction: column;
    align-items: flex-start;
    gap: 6px;
    min-height: 64px;
    padding: 10px 12px;
    text-align: left;
    color: var(--jiajia-primary-dark);
    background: #ffffff;
    border: 1px solid #cfe3f7;
    border-radius: 12px;
    cursor: pointer;
    transition:
        background 0.2s ease,
        color 0.2s ease,
        border-color 0.2s ease,
        box-shadow 0.2s ease,
        transform 0.12s ease;
}

.jiajia__option-icon {
    display: inline-block;
    width: 24px;
    height: 24px;
    /* 用 mask 套用本地 SVG，顏色由 background-color 決定，hover 時變白 */
    background-color: var(--jiajia-primary);
    -webkit-mask-position: center;
    mask-position: center;
    -webkit-mask-repeat: no-repeat;
    mask-repeat: no-repeat;
    -webkit-mask-size: contain;
    mask-size: contain;
    transition: background-color 0.2s ease;
}

.jiajia__option-label {
    font-size: 0.82rem;
    font-weight: 700;
    line-height: 1.4;
}

.jiajia__option-card:hover {
    background: var(--jiajia-primary);
    color: #ffffff;
    border-color: var(--jiajia-primary);
    box-shadow: 0 4px 12px rgba(35, 75, 117, 0.25);
}

.jiajia__option-card:hover .jiajia__option-icon {
    background-color: #ffffff;
}

.jiajia__option-card:active {
    transform: scale(0.97);
}

.jiajia__option-card:focus-visible {
    outline: 2px solid var(--jiajia-accent);
    outline-offset: 2px;
}

/* 題目層：左右輪播卡片 */
.jiajia__options-row--carousel {
    max-width: 100%;
    width: 100%;
}

.jiajia__carousel {
    position: relative;
    width: 100%;
}

/* 箭頭改為浮在左右邊緣（不佔卡片空間 → 卡片可與泡泡左側對齊） */
.jiajia__carousel-arrow {
    position: absolute;
    top: 50%;
    transform: translateY(-50%);
    z-index: 2;
    width: 28px;
    height: 28px;
    display: flex;
    align-items: center;
    justify-content: center;
    font-size: 1.15rem;
    line-height: 1;
    color: var(--jiajia-primary);
    background: rgba(255, 255, 255, 0.95);
    border: 1px solid #cfe3f7;
    border-radius: 50%;
    box-shadow: 0 2px 6px rgba(35, 75, 117, 0.18);
    cursor: pointer;
    transition:
        background 0.2s ease,
        color 0.2s ease;
}
.jiajia__carousel-arrow--prev {
    left: 0;
}
.jiajia__carousel-arrow--next {
    right: 0;
}

.jiajia__carousel-arrow:hover {
    background: var(--jiajia-primary);
    color: #ffffff;
}

/* 到頭/尾的箭頭直接隱藏（起點時左箭頭不擋第一張卡） */
.jiajia__carousel-arrow:disabled {
    display: none;
}

.jiajia__carousel-arrow:focus-visible {
    outline: 2px solid var(--jiajia-accent);
    outline-offset: 2px;
}

.jiajia__carousel-track {
    display: flex;
    gap: 10px;
    padding: 4px 2px;
    overflow-x: auto;
    scroll-snap-type: x mandatory;
    touch-action: pan-x;
    cursor: grab;
    /* 隱藏捲軸（改用箭頭 / 拖曳 / 觸控滑動） */
    scrollbar-width: none;
    -ms-overflow-style: none;
    -webkit-overflow-scrolling: touch;
}

.jiajia__carousel-track.is-dragging {
    cursor: grabbing;
    user-select: none;
    scroll-snap-type: none;
}

.jiajia__carousel-track::-webkit-scrollbar {
    display: none;
}

.jiajia__qcard {
    flex: 0 0 auto;
    display: flex;
    align-items: center;
    flex-direction: column;
    gap: 8px;
    width: 150px;
    /* min-height: 86px; */
    scroll-snap-align: start;
    text-align: center;
    padding: 12px;
    font-size: 0.82rem;
    line-height: 1.55;
    color: var(--jiajia-primary-dark);
    background: #ffffff;
    border: 1px solid #cfe3f7;
    border-radius: 12px;
    cursor: pointer;
    transition:
        background 0.2s ease,
        color 0.2s ease,
        border-color 0.2s ease,
        box-shadow 0.2s ease;
}

/* 分類卡（含圖示）較短，標題加粗 */
.jiajia__qcard--withicon {
    width: 100px;
    min-height: 100px;
}

.jiajia__qcard-label {
    font-weight: 700;
    line-height: 1.4;
}

.jiajia__qcard:hover {
    background: var(--jiajia-primary);
    color: #ffffff;
    border-color: var(--jiajia-primary);
    box-shadow: 0 4px 12px rgba(35, 75, 117, 0.22);
}

.jiajia__qcard:hover .jiajia__option-icon {
    background-color: #ffffff;
}

.jiajia__qcard:focus-visible {
    outline: 2px solid var(--jiajia-accent);
    outline-offset: 2px;
}

/* 選過的選項區塊會保留在對話中，且所有卡片維持可點（可重複點選同一項），
   因此不套用任何「已選」的停用或變色樣式。 */

/* 答案中的連結 */
.jiajia__msg-bubble a {
    color: var(--jiajia-primary);
    text-decoration: underline;
    word-break: break-all;
}

/* ---------- 輸入列 ---------- */
.jiajia__input-bar {
    display: flex;
    align-items: center;
    gap: 8px;
    padding: 10px 12px 12px;
    background: #ffffff;
    border-top: 1px solid #e3eef9;
}

.jiajia__input {
    flex: 1 1 auto;
    min-width: 0;
    height: 42px;
    padding: 0 14px;
    font-size: 0.875rem;
    color: var(--jiajia-text);
    background: var(--jiajia-bg);
    border: 1px solid #d4e4f5;
    border-radius: 999px;
    outline: none;
    transition: border-color 0.2s ease;
}

.jiajia__input:focus {
    border-color: var(--jiajia-primary);
}

.jiajia__send {
    flex: 0 0 auto;
    width: 42px;
    height: 42px;
    display: flex;
    align-items: center;
    justify-content: center;
    border: none;
    border-radius: 50%;
    background: var(--jiajia-primary);
    color: #ffffff;
    cursor: pointer;
    transition:
        background 0.2s ease,
        transform 0.15s ease;
}

.jiajia__send:hover {
    background: var(--jiajia-primary-dark);
}
.jiajia__send:active {
    transform: scale(0.92);
}
.jiajia__send:disabled {
    opacity: 0.5;
    cursor: not-allowed;
}
.jiajia__send:focus-visible {
    outline: 2px solid var(--jiajia-accent);
    outline-offset: 2px;
}
.jiajia__send svg {
    fill: currentColor;
}

/* ---------- 行動版（全屏對話） ---------- */
@media (max-width: 480px) {
    /* 疊在「回頂端」按鈕（底 20px、高 120px）之上，避免重疊 */
    .jiajia__launcher {
        right: 8px;
        bottom: 152px;
    }

    .jiajia__launcher-icon-wrap {
        width: 56px;
        height: 56px;
    }

    .jiajia__launcher-text {
        font-size: 0.66rem;
        padding: 1px 8px;
        letter-spacing: 0;
    }

    .jiajia__panel {
        right: 0;
        bottom: 0;
        width: 100vw;
        max-width: 100vw;
        height: 100vh;
        max-height: 100vh;
        border-radius: 0;
    }
}

/* ---------- 尊重「減少動態」偏好 ---------- */
@media (prefers-reduced-motion: reduce) {
    .jiajia__launcher-icon-wrap,
    .jiajia__status-dot,
    .jiajia__typing-dot,
    .jiajia__launcher-dots span,
    .jiajia__character,
    .jiajia__panel,
    .jiajia__msg {
        animation: none !important;
        transition: none !important;
    }
}